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Important information about accessing your Payment Summary

20/06/2019BY: Tracey Mesken

Update 10.07.19

Payment summaries were emailed to all WorkPac Group employees on Tuesday 9th July. Read on if you haven’t yet received it.

When were payment summaries sent?

Payment summaries were emailed to all WorkPac Group employees on Tuesday 9th July.

Problems? Questions

If you have problems accessing or viewing your payment summary or haven’t received it, please check the following:
1. Check the email account that you use for myworkpac, this is the one we will have used to send your payment summary.
2. If you didn’t receive the email, please check your Spam folder. The email will be from
3. If you receive the email but have problems downloading or viewing the file on a device (this is especially true for android mobiles), please try on a different device, ideally a desktop computer.

Still having problems after checking these? Then please contact your WorkPac Group recruitment coordinator!

How were payment summaries sent?

This financial year there are no changes to how WorkPac Group employees receive their payment summaries, and it will be emailed to you as per previous years.

What about Single Touch Payroll (STP)?

As you may have heard, there have been significant changes made in terms of payment summaries and how some employees receive them. Rather than employers sending payment summaries to their employees to then be lodged with the Australian Tax Office, some employers are now required to report pay and superannuation for all employees direct to the ATO. This new process called Single Touch Payroll or STP. There is currently a transition period for companies to start reporting to the ATO and this is different for each company. WorkPac will commence STP early in 2020, and you’ll be notified when this transition happens.

Please note that the transition period to STP is different for all companies, so other members of your family may have already transitioned from payment summaries to Single Touch Payroll this year.