Customer Experience Co-ordinator

• Supportive work environment
• Monthly work functions
• Opportunity to work from home 2 days per week

About the Client

A leading global manufacturer and supplier of fertilizers this company supports agricultural and industrial sectors with innovative, sustainable solutions. They are committed to delivering high-quality products, driving operational excellence, and promoting environmental responsibility.

What you will be doing

Working a staggered start time you will be starting work at 6, 6:30, 7:30, 9 and 9:30am. You will be working alongside enthusiastic and detail-oriented individuals to grow the team in customer service and sales support roles. This positions focus on providing excellent customer service, managing orders, handling customer calls and resolving issues efficiently. You will work closely with customers and internal teams to ensure smooth order processing, accurate data management and timely support for orders.

What you will need

To be successful for this role you would need to have proven experience in a high paced office environment and working within customer service role. 

You role will include:

• Providing excellent customer service and building strong relationships.
• Managing order process
• Responding to customer inquiries and resolving issues.
• Maintaining accurate data and managing customer records.
• Collaborating with internal teams, including Commercial, Customer Service, and Logistics.
• Prioritizing tasks to manage workloads during busy periods.
• Acting as a customer champion by providing feedback and suggesting improvements.
• Supporting the Regional Business Manager with reporting and analysis.

What you will need:

• Strong customer service experience
• Proficiency in systems such as SAP, Office 365
• Strong verbal and written communication skills
• Effective time management
• A proactive, self-motivated, and energetic approach to work
• The ability to work collaboratively in a team environment
• A customer-focused mindset with a drive to seek positive outcomes.

Apply now!

Darcy - Recruitment Coordinator
Phone-(07) 3715 2085
Job Reference- BSINDJ2024131805

About WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.