Customer Experience Specialist

About the Client

A leading global manufacturer and supplier of fertilisers this company supports agricultural, mining and industrial sectors with innovative, sustainable solutions. They are committed to delivering high-quality products, driving operational excellence and promoting environmental responsibility.

What you will be doing

To be successful for this role you would need to have proven experience in a high paced office environment and working within customer service role.  Working in a newly renovated office located in Brisbane CBD will be working alongside enthusiastic and detail-oriented individuals to grow the team in customer service and sales support roles. This position focus on providing excellent customer service, managing orders, handling customer calls and resolving issues efficiently. You will work closely with customers and internal teams to ensure smooth order processing, accurate data management and timely support for orders. Your role will include:

• Responding to customer enquiries via phone and email
• Managing order processes
• Responding to customer enquiries and resolving issues
• Maintaining accurate data and managing customer records
• Acting as a customer champion by providing feedback and suggesting improvements
• Supporting Regional Business Managers with reporting and analysis

What you will need:

• Strong customer service experience
• Proficiency in systems such as SAP, Office 365
• Strong verbal and written communication skills
• Effective time management
• A proactive, self-motivated, and energetic approach to work
• The ability to work collaboratively in a team environment
• A customer-focused mindset with a drive to seek positive outcomes

Whats in it for you

• Work with an industry leader
• Opportunities for growth within the business
• CBD location close to public transport

Apply now!

Darcy Bailey - Recruitment Coordinator
Email darcy.bailey@workpac.com
Phone-(07) 3715 2085
7310J20261737

About WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.