Logistics Service Coordinator

• Competitive hourly rate of $33.18 + super
• Key role in daily logistics and customer operations
• Permanent full-time position with career stability

Short Description

Seeking a detail-oriented and motivated Customer Service Officer to coordinate daily logistics and transport operations in Alice Springs. Join a well-established organisation and support freight movement, customer service, and transport scheduling.

About Our Client

Our client is a trusted national logistics and freight service provider with a strong presence in regional Australia. With a focus on safety, customer satisfaction, and operational excellence, they offer supportive working environments and long-term career opportunities.

About the Position

You will be responsible for planning and coordinating transport operations while maintaining excellent customer service standards.

Key duties include:

• Plan and schedule daily transport routes and delivery timelines
• Respond to customer enquiries and manage service requests
• Handle freight bookings, manifests, and documentation
• Liaise with transport providers and internal teams for smooth operations
• Monitor delivery performance and resolve discrepancies
• Prepare quotes and assist with invoicing and reporting tasks

Key Responsibilities Include

• Ensure timely and efficient freight movements
• Provide frontline customer support via phone and email
• Maintain accurate consignment and manifest documentation
• Collaborate with the Contract Manager on process improvements
• Support compliance and KPI reporting activities

Skills and Experience Required

• Experience in a logistics or customer service role (transport industry desirable)
• Strong knowledge of freight scheduling and consignment handling
• Familiarity with TMS and ERP systems like SAP, Oracle, or Pronto
• High-level data entry, scheduling, and record-keeping skills
• Ability to work independently and manage multiple tasks

Benefits

• Permanent full-time role with consistent weekday hours
• Work with a nationally recognised logistics provider
• Supportive team environment with career growth opportunities
• Competitive pay and superannuation

Apply Now

Click the Apply button or for more information contact:

Bella Mason      

Phone: (08) 9201 6268

Email: bella.mason@workpac.com

Job Order Reference Number: D.INDJ2025150097

About WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.