Transport Customer Service Manager

Competitive Salary Package: Laptop + Phone + Toll Reimbursement
Monday to Friday (5:2 Roster)
Located Brisbane, QLD

About the Client

Our client is a logistics and supply chain operator specializing in wharf cartage, container transport, and warehouse storage. With decades of expertise, we continue to invest in cutting-edge technology, infrastructure, and most importantly our people.

About the Role

As the Transport Customer Service Manager, you will lead and develop a dedicated customer service team, ensuring smooth operations and exceptional service delivery. This role requires a proactive and hands-on approach to drive operational efficiency while maintaining customer satisfaction.

Key Responsibilities

• Lead, coach, and mentor the customer service and warehouse teams, fostering a culture of performance and accountability.
• Ensure seamless customer experiences by providing accurate information, timely reporting, and solution-focused service delivery.
• Collaborate closely with internal teams and key stakeholders to enhance customer outcomes and operational processes.
• Analyze workloads, set productivity goals, and drive operational efficiency.
• Identify and implement process improvements to optimize customer service operations.
• Ensure compliance with industry regulations, company policies, and operational best practices.
• Handle complex customer interactions with professionalism and deliver effective solutions.
• Oversee and report on key performance indicators (KPIs), ensuring targets are consistently achieved.

Skills and Experience Required

• Proven leadership experience in customer service within the transport, logistics, or warehousing industries.
• Strong people management skills with a demonstrated ability to inspire, mentor, and develop high-performing teams.
• Excellent problem-solving skills and a solutions-driven mindset when handling complex customer interactions.
• Proficiency in transport and warehouse management systems (or similar IT platforms).
• In-depth knowledge of industry regulations and operational best practices.
• Ability to work under pressure, prioritize tasks, and adapt to changing environments.
• Outstanding verbal and written communication skills with a focus on delivering excellent customer service.
• Agile and adaptable with a focus on continuous improvement and operational excellence.

How to Apply

Click on the Apply button or for more information, please contact: WorkPac Principal Consultant: Call Kayla Royal on 07 4979 8631 or email kayla.royal@workpac.com quoting the below reference number.
Job Reference Number: 7469J20256291

About WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.