- Sydney - CBD, Inner West & Eastern Suburbs
- Full Time
- $95,000.00-$105,000.00 p.a
Job details
- Permanent full-time opportunity
- Competitive salary based on experience + vehicle allowance
- Supportive team environment focused on safety and service excellence
About the Client
Our client provides end-to-end fire protection solutions, including system design, installation, maintenance, and emergency response training. They support organisations across commercial, industrial, and high-risk environments to protect people, property, and critical assets.
About the Role
We are seeking an experienced Operational Account Manager to oversee the delivery of key service contracts within a technical services environment.
This role is responsible for leading field technicians, ensuring high levels of safety, service performance, and customer satisfaction. You will play a critical role in managing operational delivery, maintaining strong client relationships, and driving productivity and service excellence.
Key Responsibilities
- Supervise and support a team of field technicians
- Maintain strong client relationships and ensure contract requirements are met
- Promote and enforce health, safety, and environmental standards
- Conduct toolboxes, pre-starts, and safety audits
- Monitor staff training and ensure competency requirements are met
- Work with the sales team to identify service and sales opportunities
- Assist with quotes, defect report reviews, and service improvements
- Manage and resolve customer enquiries or complaints
- Provide feedback to the Service Manager on team performance and resourcing
- Be available after hours for urgent client support when required
Skills & Experience
- Previous supervisory or operational leadership experience
- Experience within fire protection, maintenance, or technical service industries highly regarded
- Strong customer relationship and stakeholder management skills
- Demonstrated commitment to workplace safety and compliance
- Excellent communication and team leadership abilities
- Strong organisational and problem-solving skills
- Current drivers licence required
How to Apply:
Click on the Apply button to submit your application or for more information please contact:
WorkPac Principal Consultant: Georgia Guy on(08) 6462 1147 or Georgia.Guy@workpac.com quoting the below reference number.
Job Reference Number: NEWCIJ2026101951
About WorkPac
WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
Job Reference IDNEWCIJ2026101951
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- Sydney - CBD, Inner West & Eastern Suburbs
- Full Time
- $95,000.00-$105,000.00 p.a
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