Operations Support Officer

• $45 per hour, Monday to Friday, 7:00am 3:00pm
• Exciting opportunity
• Work with a leading environmental solutions provider

Short Description:

Join a high-performing team as an Operations Support Officer in Nudgee. You'll play a key role in ensuring the smooth day-to-day running of operations, providing frontline support to drivers, sales, and admin teams.

About Our Client:

Our client, Veolia, is a global leader in water, waste, and energy management solutions. With a strong presence across Australia, Veolia is committed to delivering sustainable solutions and maintaining a safe, productive, and inclusive workplace.

About the Position:

• You will support operational efficiency by:
• Investigating and resolving Salesforce cases (e.g. missed services, credit issues)
• Assisting with driver and sales-related queries
• Managing the shared operations inbox
• Providing admin guidance to peers and supporting Ops Supervisors
• Conducting fatigue breach monitoring and reporting
• Handling credit disputes and supporting incident reporting
• Assisting with driver-related documentation and compliance checks
• Supporting site safety assessments and run sheet processes

Key Responsibilities Include:

• Act as first point of contact for Salesforce-related case resolution
• Collaborate with internal teams to respond to and resolve operational issues
• Conduct driver debriefs related to fatigue breaches
• Log incident/injury details in systems (e.g. Sphera) and coordinate site contact
• Monitor inboxes and escalate matters requiring urgent attention
• Maintain accurate and timely data entry for operational tracking
• Participate in weekend on-call roster once every 3 months

Skills and Experience Required:

• Previous administration or operations support experience
• Strong organisational and problem-solving skills
• Excellent communication with confidence in engaging drivers and supervisors
• Able to handle competing priorities and work autonomously
• Experience using systems like Salesforce, Sphera, or similar platforms (advantageous)
• Mandatory: Police Check, DAS, and Pre-employment Medical

Benefits:

• Attractive hourly rate of $45
• Standard weekday hours with minimal weekend commitment
• Career progression with a respected global employer
• Collaborative and safety-focused team environment

Apply Now:

Click on the Apply button or contact:

Rebecca Ross

Phone: (02) 4927 7766

Email: Rebecca.ross@workpac.com

Job Reference Number: BSINDJ2025134614

About WorkPac

WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.