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Job description

About the Client:

Open Arms Veterans & Family Counselling was founded by Australia's Vietnam veterans. It is Australia's leading provider of mental health assessment and counselling for Australian veterans and their families.

About the Role:

WorkPac are currently seeking Service Support Officers based within Wodonga for an initial 12 month contract. This position will be full-time across a Monday to Friday roster with competitive hourly rates for the successful applicant.

Duties will Include:

Service Support Officers (SSOs) provide administrative and operational support, which may include a mix of telephony, clerical, administration, procedural, information technology and other corporate activities. They will be part of the Client Assist Contact Centre in Open Arms Veterans and Families Counselling. The Client Assist team is responsible for supporting Open Arms service provision around the country.

The Service Support Officer provides the front line of customer service for clients who may be facing significant or complex challenges. They will be responsible for the accurate recording of clients??? details before transferring the client to an Intake Clinician for an intake assessment. Where appropriate, Service Support Officers will exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with the regional offices, relevant government, or community services to deliver the best service offer, encouraging the use of self-managed and digital services, and support operations.

Skills & Experience

Ability to:

  • Communicate in an effective way

  • Research and make sound decisions using appropriate judgement

  • Analyse and evaluate customer needs, requesting support as appropriate

  • Tailor services to customers

  • Understand and make connections with community, government and other services

  • Build relationships and engage with diverse groups of people

  • Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department

  • Support and train others, undertake ongoing training

  • In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions

  • Work in and adapt to a changing environment

  • Demonstrate relevant computer literacy skills

  • Commitment to holistic customer service

  • Be an Australian Citizen or Australian Permanent Resident

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

Apply Now

Click on the apply button or for more information Contact:

Amanda Moore (07) 4969 4179|

Job Reference Number: BSINDJ2021108367

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: APS2
Contract type: Contract
Location: Regional VIC - Yarra Valley & High Country, Regional Victoria
Industry: Administration Administration
Job expiry: 2021-05-09
Reference: BSINDJ2021108367