Claims Support Officer APS4

  • Adelaide Location, 9am-5pm 38hours per week.

  • Attractive Salary

  • Work with a leading government client

About the Role:

WorkPac are seeking a Claims Support Officer to join our leading Government Client for a casual position. This position is a casual 9 month contract with the possibility for extension. The role will have a Monday to Friday Roster, 38hours per week, based in Adelaide.

Duties and Responsibilities:

  • Be responsible for initiating and commencing the claims process in line with applicable policy and legislation.

  • Assist Claims Delegates with tasks relevant to ongoing claims. This may include; requesting medical reports and clinical notes, liaising with medical providers, maintaining contact with veterans and their representatives and analysing and advising delegates of trends and discrepancies.

  • Engage in and deliver excellent client and stakeholder service including managing initial phone and email contact and arranging appointments to open claims and respond to queries.

  • Attention to detail in the management of clients??? claims including appropriate archiving, accurate record-keeping and monitoring of the claim progress.

  • Conduct information gathering after liaising with the Claims Delegate and providing considered updates to the Claims Delegate.

  • Action and update tasks for information requested and provided.

  • Monitoring and management of electronic communications including emails and the group email box

  • Identifies issues and problems that may impact on own work objectives and propose ways forward to resolve.

  • Gathering statistics for Team Leader/Manager;

  • Undertake additional duties as directed.

Skills and Experience:

  • Proven experience researching and interpreting legislation, policies and procedures.

  • Experience in managing complex case and client relationships, including escalated queries and issues. Experience in client-facing roles, and an understanding of the needs and challenges of veterans.

  • Experience in meeting and exceeding both output and quality focused Key Performance Indicators in a fast paced, claim focused environment.

  • Current C Class Drivers License

Job Reference Number: 7004J202391876

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

How to Apply:

Click on the Apply button. For more information please contact: WorkPac Principal Consultant: Courtney Shuttleworth (07) 4979 8687 or quoting the above reference number.

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country''s leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Claims Support Officer APS4
Contract type: Casual
Location: Adelaide
Industry: Administration Administration
Job expiry: 2023-06-29
Reference: 7004J202391876


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