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Customer Service Officer

  • Brisbane CBD Location

  • Flexible Arrangements Available

  • A great opportunity to provide high level customer service support

About the Role:

WorkPac are currently seeking an experienced Customer Service Officer based commencing immediately based within our clients Milton Office.

Duties and Responsibilities:

Reporting to the Customer Service Supervisor, duties will include;

  • Taking timely orders from customers ensuring accurate order data entry into the Command system whilst providing excellent customer service

  • Take into account achieving on time deliveries as requested by customers with sufficient skills to negotiate alternate delivery times of concrete to the satisfaction of the customer

  • Hold a close relationship with scheduling staff to ensure fleet planning to deliver the scheduled demand

  • Actively seek feedback on site safety from customers, project coordinators, drivers and account managers to ensure safe site deliveries. Pass on any safety issues raised by customers to the appropriate personnel

  • Work with other CSOs and schedulers to ensure the customers delivery requirements are met whilst maximizing load sizes. Keep the customer informed of any disruptions to the delivery plan

  • Follow order taking script to ensure accurate order data entry is achieved for all orders

Skills and Experience:

  • Prior experience within a Customer Service or Administration Focused Environment

  • Computer literate with a high level of verbal and written communications skills.

  • Accuracy within data entry and strong knowledge of geography area and suburb locations.

  • Current Driver's License and Own Transport

  • Must hold full working rights in Australia

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

Job Reference Number: 6123J20222319

How to Apply:

Click on the Apply button or for more information please contact:

WorkPac Recruitment Co-ordinator: Mikaela Hammermeister on (07) 4602 0154 quoting the above reference number.

About WorkPac

WorkPac is Australia???s leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country???s leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

Job title: Customer Service Officer
Contract type: Casual
Location: Brisbane - CBD & Inner Suburbs, Brisbane
Industry: Customer Service Call Centre & Customer Service
Job expiry: 2022-09-23
Reference: 6123J20222319

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