About the Role:

WorkPac on behalf of our leading Government client are seeking an experienced IT Business Analyst to join the team based in Townsville working a 38 hour week Monday to Friday.

Key Responsibilities:

⢠Model positive safety behaviours and lead Workplace Health and Safety compliance of relevant policies, procedures and legislative requirements so Everyone Goes Home Safe Today.

⢠Deliver an outcomes-focused and value-adding culture where leaders and staff take personal accountability for delivering on Councilâs Corporate Plan and policies.

⢠Follow reasonable directions to maintain business continuity of critical business activities in the event of an unplanned disruption, including but not limited to a disaster or event.

⢠Establish and maintain collaborative, credible and trusting relationships in the provision of a business partnering service to a portfolio of customers, advocating for customers / IT Services and ensuring customer centricity remains at the forefront.

⢠Ensure quality customer outcomes / strong relationships with strategic partners through the use of effective customer service principles, negotiation, influencing, educating customers / building systems understanding and capacity, expert advisory services, understanding the business, and by promoting a customer centric mentality across council.

⢠Represent the current and future business requirements of key business stakeholders into the design and delivery of new business and IT systems.

⢠Develop and produce high quality artifacts relevant to the delivery of business and IT projects and systems including documenting current and future state business systems and processes and mapping key relationships between business systems and / or data structures and data relationships.

⢠Produce training documentation and user guides to facilitate adoption and utilisation of business and IT systems and work with test teams to execute testing activities and facilitate end user systems acceptance.

⢠Maintain a strong understanding of the Information Technology industry / emerging technologies, and relevant legislation, policies, procedures and opportunities through analysis, research and industry expertise.