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Job Highlights:
Monday- Friday Role
38 Hour Week
Cranbrook Location
Initial 12 Month Contract
About the Role:
WorkPac are seeking an experienced Service Support Officer for our client based in Townsville. The role will be an initial 12 Month Contract
A Service Support Officer will provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities.
The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person (at front reception) or via telephone. The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with other regional offices, relevant government or community services to deliver the best service offer.
Service Support Officers undertake their work to achieve results in line with agreed goals and business plans but will also be pro-active in developing and driving best practices in relation to the operating rhythm of the team.
Typical Duties Include:
Client Service and Front Reception
Provide client service support at initial point of contact, including meeting, greeting and streaming clients to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising clients who are potentially vulnerable, in distress or who have accessibility issues and escalating potential issues as required
Clinical Support
Assist with client appointments, counsellor diary management and SMS reminders
Assist with client file management including ROIs, AfS Referrals, data entry, scanning and uploading documents
Process Outreach client allocations, referrals and other file management activities
Provide support to the delivery of Group Programs by assisting with promotional activities, maintaining the CMS and organisation of events
Process invoices accurately and timely
Process travel requests for the regional staff
Manage the region's correspondence workflows (email, mail, TRIM)
Assist in meeting National Office requests by collating data and reports, audits
Other duties as determined by the Regional Clinical Practice Manager
Skills and Experience:
Current Drivers Licence and Reliable Transport preferred
Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement
Demonstrate a high level of relevant computer literacy skills
Customer Service Skills
Strong Communication Skills
Supportive, Caring and Understanding Nature
Must be able to work independently, prioritise work load and multi-task
About WorkPac:
WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Looking after our employees is important to us. Through our myrewards platform, we offer benefits from retail rewards through to financial, health cover, insurance, superannuation services and more.
How to Apply:
Click onto the apply button. For more information contact:
Jaymie-Lee Garland- Principal Consultant
Ph: 0892016201
WorkPac- Executive and Professional
Reference: BSINDJ2021108398
At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.
Service Support Officer
| Job title: | Service Support Officer |
| Contract type: | Contract |
| Location: | Northern QLD - Townsville Local, Northern QLD |
| Industry: | Administration Office Support & Secretarial |
| Job expiry: | 2021-04-20 |
| Reference: | BSINDJ2021108398 |
Expired job
