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FREE - Dealing with Compliants and Difficult Customers

No matter what sector you work in, conflict is inevitable. It doesn't have to be the end of the world. In fact, a well-handled complaint can be as effective as providing an excellent experience first up. In this quick and engaging course, you will learn about the basics including a simple 5-step process for handling complaints.

No matter what sector you work in, conflict is inevitable. It doesn't have to be the end of the world. In fact, a well-handled complaint can be as effective as providing an excellent experience first up. In this quick and engaging course, you will learn about the basics including a simple 5-step process for handling complaints.