No matter what sector you work in, conflict is inevitable. It doesn't have to be the end of the world. In fact, a well-handled complaint can be as effective as providing an excellent experience first up. In this quick and engaging course, you will learn about the basics including a simple 5-step process for handling complaints.
No matter what sector you work in, conflict is inevitable. It doesn't have to be the end of the world. In fact, a well-handled complaint can be as effective as providing an excellent experience first up. In this quick and engaging course, you will learn about the basics including a simple 5-step process for handling complaints.