Customer Service Administrator

About the Role

WorkPac are currently seeking an experienced Customer Service Administrator for our construction and building services client in Welshpool. The successful candidate will be working at the front office and closely with the account managers, liaising with clients and customers on a daily basis.

Responsibilities will include:

  • Handle customer enquiries promptly and courteously and advise them of any delays

  • Process customer orders in an accurate and timely manner

  • Maintain regular and effective communication with both sales and production staff

  • Escalate any customer issues that you are unable to resolve to the appropriate department/manager

  • Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers

  • Ensure full knowledge and compliance with the Allocation Procedure Manual

  • Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner

  • Be the main point of contact for customers and employees

Skills and Experience

  • Demonstrated experience working in Administration and Customer Service

  • Proficiency in Microsoft Office Suite

  • Strong communication skills, both verbal and written.

  • Ability to work in a busy office environment.

  • Commitment to teamwork and safety

  • Organizational skills and efficient time management

  • Attention to detail

  • WA C Class Drivers Licence

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

Apply Now

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For further enquiries, please contact Principal Consultant: Stacy Kieckhefer on or 08 9201 6202.

Reference Code: 7469J20233568

About the Company

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, oil and gas and healthcare sectors. We are proud to partner with some of the country's leading companies to deliver rewarding career opportunities. Register or apply with us for ongoing access to a wide range of temporary and permanent jobs for all skill levels.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and indigenous people.?

Job title: Customer Service Administrator
Contract type: Casual
Location: Perth
Industry: Administration Administration
Job expiry: 2023-06-28
Reference: 7469J20233568


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