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Customer Service Officer

Job description

Customer Service Officer

  • Long Term Position

  • Overtime + Penalties Rate

  • Fantastic company Culture

About the Role

Our client is seeking motivated Customer Service Officer for an on-going position located in East Perth. Successful candidates must have previous Customer Service experience and have a proven track record of delivering first class service in a busy environment. In this role your focus will be to proactively support customers enquiries and supply the correct products ordered to the agreed schedule. Previous experience in the Logistics and Transport industries will be highly regarded.

Our client has a ongoing position available paying $26.31 per hour plus penalties. The ongoing position is on a weekly rotating roster, 6:30am - 3:30pm, 7:00 - 4:00pm, 7:30am - 4:30pm. There is also a Saturday shift once a month which attracts penalty rates. .

Duties and Responsibilities

  • Customer Service

  • Maintain professional communication with both external and internal parties

  • Ensure that customers have a positive experience while placing an order with the CSO

  • Answer all calls within 20 seconds

  • Escalate any customer issues that you are unable to resolve to the appropriate department/manager

  • Processing customer feedback through the internal database of QSI or CRM daily

  • Customers will be proactively notified as soon as possible if there is a delay

  • Customers questions and issues need to be promptly and courteously handled

  • Pleasant telephone manner

  • Employee relations issues

  • Allocation

  • Manage truck utilization in conjunction with plants and managers to effectively reduce costs whilst maintaining optimum service levels to customers

  • Sound knowledge of Fatigue Management and Chain of Responsibility legislation

  • Internal Relationships

  • Maintain regular and effective communication with both Sales and Production staff

  • Maintain regular contact with Suppliers as directed daily /weekly

Essential Requirements

  • Previous experience in the logistics / transport industry is preferred

  • Previous experience in customer service

  • Basic knowledge of MS Office Suite

  • Basic SAP knowledge

  • Capable of performing minimum data entry requirements

  • Right to Work in Australia

  • Must be able to pass full medical & DAS

  • Other Requirements

  • Strong organisational and prioritisation skills

  • Ability to work in a busy office environment

  • Strong customer focus

  • Flexible workload schedules

  • Commitment to teamwork and safety

  • Strong interpersonal and communication skills

Apply Now

Click onto the apply button. For more information contact:

Hollie Sumpter - Recruitment Coordinator

Phone contact:92016224 hollie.sumpter@workpac.com

Reference no: TMPRIJ202055989

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people

Job title: Customer Service Officer
Contract type: Casual
Location: Perth - CBD, Inner & Western Suburbs, Perth
Industry: Administration Office Manager
Job expiry: 2020-10-01
Reference: 764J202069424

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