• Full Time Permanent Contract, Direct with Client

• Salisbury (Brisbane) Location

• Attractive Salary

About the role:

WorkPac are currently seeking a Monitoring Officer to join our leading security client, for a full time permanent position based within Salisbury. Working within the Security Monitoring Centre, this position will be responsible for acting as first point of contact for customers and will be responsible for responding to alarm events from commercial and residential customers, providing information in response to enquiries, concerns and requests in a timely fashion.

This position would suit candidates with experience in direct face to face or telephone based customer service roles, ideally within monitoring, emergency or helpline call centres.

Duties and Responsibilities:

• Processing alarm signals and events received from a customers monitored alarm system

• Answering incoming phone calls and processing customer requests

• Providing monitoring support to the other Monitoring Centres as required

• Striving to maintain adherence to ASIAL Compliance requirements at all times

• Answering calls and recording requests for after-hours service technicians

• Effectively communicating with internal and external customers

• Working with, and supporting different areas within the business, including customers and management

What you will need:

• Customer service with excellent communication and listening skills

• Call centre and/or inbound/outbound phone experience

• Computer literacy with good typing skills

• Shift work experience will be a bonus

• Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions

• Hold a Security officer - Monitoring licence and/or the ability to obtain and maintain

• National Police clearance or the ability to obtain and maintain

• Maintaining a reputation for caring and professional service to clients and their associated contacts

Job Reference Number: BSINDJ2023119002

Please be aware that proof of COVID-19 vaccination may apply in accordance with Public Health Orders, State Health Directions and/or site-specific Health and Safety requirements.

How to Apply:

Click on the Apply button or for more information please contact Courtney Shuttleworth on (07) 4979 8687 quoting the above reference number.

About WorkPac

WorkPac is Australia's leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the country''s leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.

At WorkPac, we recognise we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.