Updates to myWorkPac's Multi-Factor Authentication
Soon, logging onto myWorkPac will have updates to its Multi-Factor Authentication (MFA) process. Your security is our top priority, and we're always looking for ways to enhance it.
What is Multi-Factor Authentication (MFA)?
It’s an extra layer of security that helps protect your account from unauthorised access. With MFA, logging in requires not only your password but also an additional piece of information, such as a code sent to your phone. It's like adding a deadbolt to your front door – just another layer of protection to keep your account safe and sound.
Why are we implementing MFA?
Enhanced Security: By requiring an additional verification step, we make it much harder for unauthorised individuals to gain access to your account, even if they somehow manage to get your password.
Protection Against Phishing: MFA adds an extra barrier against phishing attacks. Even if someone tricks you into revealing your password, they still won't be able to access your account without the additional authentication step.
Peace of Mind: With MFA in place, you can rest easy knowing that your account is better protected against potential threats and security breaches.
What do we need from you?
To ensure a smooth transition to MFA, we kindly ask you to take a moment to verify that your phone number on file is up to date. This will ensure that you can receive the necessary codes to complete the authentication process seamlessly.
Here's what you need to do:
Log in to your myWorkPac account.
Go to the personal details page.
Verify or update your mobile phone number
That's it! You're all set.
I’ve received an email letting me know my number has been changed in myWorkPac. What does this mean?
You will receive an email from myWorkPac letting you know that the mobile number associated with your account has been changed. You will receive this if:
You change/update your mobile number on myWorkPac; or
A WorkPac representative updates your mobile number in your profile in our database.
Once MFA is enabled, the next time you log in, you'll be prompted to enter a code sent to your mobile number via SMS. It's quick, easy, and adds an extra layer of protection to your myWorkPac account.
If you have any questions or need assistance with updating your phone number, reach out to our Contact Centre at 1300 967 572. We're here to help!
Thank you for your attention to this matter. Your security is important to us, and we appreciate your cooperation as we implement these important enhancements. For more information on Multi-Factor Authentication check outhttps://www.cyber.gov.au/learn-basics/explore-basics/mf
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